IMPORTANT INFORMATION: COVID-19
Update date: 25-06-2020
Our priority has always been to ensure the safety and well-being of our customers and employees.
The current situation requires an additional effort of transparency and closeness with all those who have placed their trust in us. Therefore, with the aim of maintaining our commitment and your peace of mind, we want to share with you some of the measures we have adopted to manage those reservations that have been affected by the current situation:
Reservations made through direct channels Email, telephone or web
Regardless of the chosen cancellation fee and policy, you are offered two options:
* Note: these two options can only be applied to those reservations that have an entry date during the period in which the hotel remains closed.
You can request any of the two options by sending an email to: email@example.com or firstname.lastname@example.org and we will assist you as soon as possible.
Reservations made through travel agencies or online platforms:
If you have a reservation for our Hotel made through an intermediary, we feel obliged to refer you to the channel in which you have made your reservation. However, do not hesitate to contact us directly at email@example.com or firstname.lastname@example.org if you would like to change the dates of your stay or learn about the benefits of booking through our direct channels.
Group or event reservations:
Our team is working every day to contact all affected customers and offer them a solution. If you have not received any communication from us and you have a reservation for a group, please contact our sales department.
NEW RESERVATIONS: FLEXIBILITY AND SECURITY
Taking into account the current situation, we have modified our cancellation policy for FLEXIBLE rates so that you can book it ease and without compromises:
OUR COMMITMENT TO YOUR HEALTH AND SAFETY
We take standards of prevention, disinfection, hygiene and cleanliness very seriously. On a daily basis, we follow the recommendations and measures established by the health authorities and work to implement these additional measures that guarantee the safety of our guests and employees. We currently rely on the certification of two international seals in preventive and control measures of the Covid-19, with independent auditors:
We have successfully applied the following measures:
1.-RECEPTION AND WELCOME:
3.- Food & Beverage (Restaurant and Bars)
When the competent authority allows the holding of events, the areas in which the event can take place will be defined, based on the risk analysis carried out.
The events are designed and planned in such a way that the capacity can be controlled and the minimum safety distances between people on arrival, during breaks, in food and drink services and at the end of the event can be respected.
The space where the event will be held will be ventilated two hours before to guarantee current regulations.
In addition to the specific measures, ARENA HOTELES will comply with all the regulations implemented by the Central Government and the Government of the Autonomous Community of the Canary Islands and will adapt to all the additional measures taken to comply with the standard and ensure safety and hygiene of our clients and workers.
Arena Hotels is a hotel chain specialized in the tourism sector. Our main objective is to offer the tourist our best services so they can enjoy their holidays. Our hotels and apartments are designed so our costumers are 100% satisfied.