Update date: 03-11-2020
As established in the DECREE law 17/2020, of October 29, on extraordinary measures in tourism to face the effects of the health and economic crisis produced by the pandemic caused by COVID-19, published in the official gazette of the Canary Islands , on 11/14/2020 and in order to preserve the low epidemiological incidence of the archipelago and guarantee the sustainability of tourist activity, the following measures come into force:
To maintain the archipelago’s low incident rate for the pandemic and guarantee the sustainability of our tourist activity, all visitors over the age of six who are not arriving from Canary Islands must present a certificate that is officially recognised by the healthcare authorities to show that they have tested negative for active COVID-19 infection in the past 72 hours.
This certificate will be required to check in this and any other tourist accommodation in the islands. You may show a digital or hard copy of it and it must contain the date and time the test was taken, the identity of the individual taking it, the laboratory responsible for verification and the nature of the laboratory, and the negative result.
This certificate will not be required for non-residents who show proof (in the form of a travel document) that they have been in Canary Islands territory for the 15 days prior to the date they are checking into this tourist accommodation and that they have not had any symptoms of COVID-19 during that time.
Canary Islands residents must show proof that they are such and declare, under their own responsibility, that they have not left Canary Islands in the 15 days prior to arriving at this establishment and that they have not had any symptoms of COVID-19 during that time.
This tourist accommodation will deny entry to anyone who does not comply with the above conditions. As an exception, if you state that you are willing to take a diagnostic test, we will provide you with details of the nearest authorised centre and we will allow you to enter and stay for the minimum time required to get your results. You will not be able to leave your accommodation unit until the results are received.
We recommend downloading and keeping the RADAR COVID contagion notification app enabled on your mobile during your stay in the islands and for the 15 days immediately following your return to your place of origin.
Our priority has always been to ensure the safety and well-being of our customers and employees.
The current situation requires an additional effort of transparency and closeness with all those who have placed their trust in us. Therefore, with the aim of maintaining our commitment and your peace of mind, we want to share with you some of the measures we have adopted to manage those reservations that have been affected by the current situation:
Reservations made through direct channels Email, telephone or web
Regardless of the chosen cancellation fee and policy, you are offered two options:
* Note: these two options can only be applied to those reservations that have an entry date during the period in which the hotel remains closed.
You can request any of the two options by sending an email to: firstname.lastname@example.org or email@example.com or firstname.lastname@example.org if you would like to change the dates of your stay or learn about the benefits of booking through our direct channels.
Group or event reservations:
Our team is working every day to contact all affected customers and offer them a solution. If you have not received any communication from us and you have a reservation for a group, please contact our sales department./p>
Bonos de regalo
Los bonos de regalo no son reembolsables. Sin embargo, dadas las circunstancias, se ampliará el plazo del bono hasta el próximo 31 de diciembre de 2021 y será transferible a otras personas.
NEW RESERVATIONS: FLEXIBILITY AND SECURITY
Taking into account the current situation, we have modified our cancellation policy for FLEXIBLE rates so that you can book it ease and without compromises:
OUR COMMITMENT TO YOUR HEALTH AND SAFETY
We take standards of prevention, disinfection, hygiene and cleanliness very seriously. On a daily basis, we follow the recommendations and measures established by the health authorities and work to implement these additional measures that guarantee the safety of our guests and employees. We currently rely on the certification of two international seals in preventive and control measures of the Covid-19, with independent auditors:
We have successfully applied the following measures:
1.- RECEPTION AND WELCOME:
3.- Food & Beverage (Restaurant and Bars)
When the competent authority allows the holding of events, the areas in which the event can take place will be defined, based on the risk analysis carried out.
The events are designed and planned in such a way that the capacity can be controlled and the minimum safety distances between people on arrival, during breaks, in food and drink services and at the end of the event can be respected.
The space where the event will be held will be ventilated two hours before to guarantee current regulations.
In addition to the specific measures, ARENA HOTELES will comply with all the regulations implemented by the Central Government and the Government of the Autonomous Community of the Canary Islands and will adapt to all the additional measures taken to comply with the standard and ensure safety and hygiene of our clients and workers.
Arena Hotels is a hotel chain specialized in the tourism sector. Our main objective is to offer the tourist our best services so they can enjoy their holidays. Our hotels and apartments are designed so our costumers are 100% satisfied.