Information of the coronavirus COVID19

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Information of the coronavirus COVID19

IMPORTANT INFORMATION: COVID-19

Update date: 25-06-2020

Our priority has always been to ensure the safety and well-being of our customers and employees.

The current situation requires an additional effort of transparency and closeness with all those who have placed their trust in us. Therefore, with the aim of maintaining our commitment and your peace of mind, we want to share with you some of the measures we have adopted to manage those reservations that have been affected by the current situation:

BOOKINGS MADE

Reservations made through direct channels Email, telephone or web

Regardless of the chosen cancellation fee and policy, you are offered two options:

  1. Keep the deposit of your reservation until next December 31, 2020. You can modify the date of your stay without cost.
  2. Receive the full refund of your reservation.

* Note: these two options can only be applied to those reservations that have an entry date during the period in which the hotel remains closed.

You can request any of the two options by sending an email to: reservassuite@arenahotelesfuerteventura.com or reservassuite@arenahotelesfuerteventura.com or reservasbeach@arenahotelesfuerteventura.com if you would like to change the dates of your stay or learn about the benefits of booking through our direct channels.

Group or event reservations:

Our team is working every day to contact all affected customers and offer them a solution. If you have not received any communication from us and you have a reservation for a group, please contact our sales department./p>

Bonos de regalo

Los bonos de regalo no son reembolsables. Sin embargo, dadas las circunstancias, se ampliará el plazo del bono hasta el próximo 31 de diciembre de 2021 y será transferible a otras personas.

NEW RESERVATIONS: FLEXIBILITY AND SECURITY

Taking into account the current situation, we have modified our cancellation policy for FLEXIBLE rates so that you can book it ease and without compromises:

  • All reservations made before June 30, 2020 will have free cancellation up to 24 hours before, regardless of the date of stay chosen.
  • For reservations made after June 30, 2020, the reservation terms and conditions accepted by the client when making the reservation will apply.

OUR COMMITMENT TO YOUR HEALTH AND SAFETY

We take standards of prevention, disinfection, hygiene and cleanliness very seriously. On a daily basis, we follow the recommendations and measures established by the health authorities and work to implement these additional measures that guarantee the safety of our guests and employees. We currently rely on the certification of two international seals in preventive and control measures of the Covid-19, with independent auditors:

We have successfully applied the following measures:

GENERAL MEASURES:

  • Creation of a management committee that is the one that assumes the definition of strategies and decision making for the minimization of hygienic – sanitary risks.
  • Continuous training of the entire team on the new protocols, with permanent updating in the face of new contingencies and scenarios.
  • Reduction of capacity in all our facilities, taking into account the maximum capacity of each space in the hotel.
  • Permanent disinfection of the hotel with certified products.
  • Reinforcement of hygiene measures in all work areas.
  • Taking the temperature of each hotel worker before starting their work shift.
  • Card payment recommendation for all hotel services.
  • Provision of non-contact thermometers for use by customers and workers.
  • Daily ventilation of the different areas of the hotel is carried out.
  • Delivery of the appropriate EPIS (Individual Protection Equipment), after evaluation of occupational risks (screens, gloves, masks, hydro-alcoholic gel dispensers).
  • Incorporation of hydroalcoholic solution in areas of common use.
  • Removal of all expendable decorative elements and stationery
  • Daily disinfection of the access points to the hotel.

1.- RECEPTION AND WELCOME:

  • Guarantee of safety distances at Reception. Clusters of clients in common areas will be avoided following the instructions of the staff.
  • Disinfection of all delivery material to customers and objects such as pens, room or car keys, dataphone, counters, telephones, computer equipment.
  • Placement of hydroalcoholic gel dispensers.
  • Placement of an urn to deposit clients’ keys after use and it will be disinfected twice a day.
  • Installation of partitions in the reception that protect us clients and employees and allow us to smile at each other.
  • The client’s luggage transportation service by the staff will be carried out with the appropriate security standards.
  • Information for clients: Maps and tourist brochures of all kinds are provided by email or WhatsApp, avoiding the delivery of paper.
  • The sending of invoices by mail at check out and payment by card is promoted.

2.- ROOMS:

  • Cleaning and disinfection protocol. Increased cleaning and brushing frequencies, especially in the areas of greatest contact.
  • I use sanitized sanitizing cleaning products.
  • Cleaning and disinfection of cleaning carts after daily use.
  • Expansion of amenities adapted to the new situation (mask, hydro-alcoholic gel, disposable cups). (subject to customer request)
  • Laundry service with disinfectant products and above 60º.
  • Cleaning rooms without clients inside.
  • Use of EPIS (Individual Protection Equipment) by housekeepers following sanitation protocols.

3.- Food & Beverage (Restaurant and Bars)

  • Adaptation of the service with the aim of reducing customer manipulation and intervention, thus preventing the risk of contagion.
  • Guarantee of safety distance between tables, adequate to the regulations.
  • Organization of service shifts for breakfast and lunch or dinner (if necessary).
  • Use of EPIS (Individual Protection Equipment) by waiters following sanitation protocols.
  • Definition of security zones and routes to avoid crowds.
  • Replacement of items in common use (oil, vinegar, salt …) for others for individual use.
  • Letters and menus; new materials and consultation with QR code.
  • Updating of the APPCC system in accordance with the COVID-19 context in catering services.

 

4.- EVENTS

When the competent authority allows the holding of events, the areas in which the event can take place will be defined, based on the risk analysis carried out.
The events are designed and planned in such a way that the capacity can be controlled and the minimum safety distances between people on arrival, during breaks, in food and drink services and at the end of the event can be respected.
The space where the event will be held will be ventilated two hours before to guarantee current regulations.

In addition to the specific measures, ARENA HOTELES will comply with all the regulations implemented by the Central Government and the Government of the Autonomous Community of the Canary Islands and will adapt to all the additional measures taken to comply with the standard and ensure safety and hygiene of our clients and workers.

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Arena Hotels is a hotel chain specialized in the tourism sector. Our main objective is to offer the tourist our best services so they can enjoy their holidays. Our hotels and apartments are designed so our costumers are 100% satisfied.

Hotel Arena Suite Fuerteventura

Calle El Moro, 2, 35660 Corralejo.

La Oliva. Fuerteventura. España.

                   

Tlfn: [+34] 928 53 60 34

recepcionsuite@arenahotelesfuerteventura.com

reservassuite@arenahotelesfuerteventura.com

Hotel Arena Beach Fuerteventura

Calle Gomera 5, 35660 Corralejo.

La Oliva. Fuerteventura. España.

                   

Tlfn: [+34] 928 040 010

recepcionbeach@arenahotelesfuerteventura.com

reservasbeach@arenahotelesfuerteventura.com

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