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01Privacy Policy

Privacy Policy

Privacy Policy Hotel Arena Suite

The Privacy Policy forms part of the General Conditions that govern this website.

 

Who is responsible for the processing of your data?

SUITE & BEACH ARENA HOTELS, S.L.. VAT NUMBER: B35123686

Address: C/ El Moro, nº 2, 35660, LA OLIVA.

Tel: 928537321

Mail: direccionsuite@arenahotelesfuerteventura.com.

You can contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We encourage you to review it, and if you have registered and are logged into your account or profile, you will be informed of any changes.

If you are one of the following groups, please consult the information below:

 

GUESTS

For what purposes will we process your personal data?

We inform you that your data will be processed for the purpose of managing your booking, your stay at the hotel and guaranteeing the payment of the expenses arising from your stay.

Your data will be communicated to the Security Forces in compliance with the provisions of the legislation in force, as well as to the travel agencies or operators involved.

The data will be kept for at least 6 years in compliance with tax, commercial, consumer and travellers' book-keeping regulations.

What is the legitimacy for the processing of your data?

The legal basis is your consent.

WEB OR EMAIL CONTACTS

What data do we collect through the Website?

We may process your IP address, what operating system or browser you use, and even the length of your visit, anonymously.

If you provide us with data in the contact form, you will be identified so that we can contact you, if necessary.

For what purposes will we process your personal data?

- To answer your queries, requests or petitions.

- To manage the requested service, answer your request, or process your request.

- Information by electronic means, related to your request.

- Commercial or event information by electronic means, provided that express authorisation has been given.

- To carry out analysis and improvements on the Web, on our products and services. To improve our commercial strategy.

What is the legitimacy for the processing of your data?

Acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill in a form and click on the send button, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to the form or acceptance of the privacy policy.

All our forms have the * symbol in the mandatory fields. If you do not provide these fields, or do not check the checkbox to accept the privacy policy, the information will not be allowed to be sent. It usually has the following formula: "□ I am over 14 and I have read and accept the Privacy Policy."

CUSTOMERS

For what purposes will we process your personal data?

- Drawing up the budget and monitoring it by means of communications between both parties.

- Information by electronic means, related to your request.

- Commercial or event information by electronic means, provided that express authorisation has been given.

- To manage the administrative, communications and logistics services carried out by the Responsible Party.

- Invoicing and declaration of the appropriate taxes.

- Carrying out the corresponding transactions.

- Control and collection procedures.

 

SUPPLIERS

For what purposes will we process your personal data?

- Information by electronic means, concerning your request.

- Commercial or event information by electronic means, provided that express authorisation has been given.

- To manage the administrative, communications and logistics services provided by the Controller.

- Invoicing.

- To carry out the corresponding transactions.

- Invoicing and declaration of the appropriate taxes.

- Control and collection procedures.

What is the legal basis for the processing of your data?

The legal basis is the acceptance of a contractual relationship, or otherwise your consent to contact us or offer us your products by any means.

 

SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

- To answer your queries, requests or petitions.

- To manage the requested service, answer your request, or process your request.

- To get in touch with you and create a community of followers.

 

What is the legitimacy for the processing of your data?

The acceptance of a contractual relationship in the corresponding social network environment, and in accordance with its privacy policies:

Facebook: http://www.facebook.com/policy.php?ref=pf

How long will we keep personal data?

We can only consult or unsubscribe your data in a restricted way by having a specific profile. We will treat them for as long as you let us by following us, being a friend or by clicking "like", "follow" or similar buttons.

Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.

JOBSEEKERS

For what purposes will we process your personal data?

- Organisation of selection processes for the recruitment of employees.

- To call you for job interviews and evaluate your candidacy.

- If you have given us your consent, we may pass it on to partner or related companies for the sole purpose of helping you find a job.

- If you tick the checkbox to accept the privacy policy, you give us your consent to transfer your job application to the entities that make up the group of companies with the aim of including you in their recruitment processes.

We also inform you that one year after receiving your curriculum vitae, we will proceed to its secure destruction.

 

What is the legal basis for processing your data?

The legal basis is your unequivocal consent by sending us your CV.

Do we include personal data of third parties?

No, as a general rule we only process the data provided to us by the owners. If you provide us with data of third parties, you must inform and request their consent beforehand, otherwise we will be exempt from any liability for failure to comply with this requirement.

What about children's data?

We do not process data of children under 14 years of age. Therefore, please refrain from providing them if you are not of that age or, if applicable, from providing data of third parties who are not of the aforementioned age. SUITE & BEACH ARENA HOTELS, S.L. disclaims any liability for failure to comply with this provision.

Will we communicate with you by electronic means?

- We will only do so in order to process your request, if it is one of the means of contact you have provided us with.

- If we send commercial communications, they will have been previously and expressly authorised by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorised access and theft of Personal Data.

To which recipients will your data be communicated?

Your data will not be passed on to third parties, unless legally obliged to do so. Specifically, they will be communicated to the State Agency for Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.

In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or will be treated in their environment, always with maximum security.

When we order it, the web development and maintenance company or the hosting company will have access to our website. They will have signed a service contract that obliges them to maintain the same level of privacy as we do.

What rights do you have?

- To know whether or not we are processing your data.

- To access your personal data.

- To request rectification of your data if it is inaccurate.

- To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.

- To request the limitation of the processing of your data, in certain cases, in which case we will only keep them in accordance with the regulations in force.

- To submit your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send it to the new data controller you designate. This is only valid in certain cases.

- To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not dealt with you correctly.

- To revoke consent for any processing for which you have consented, at any time.

If you change any data, please let us know so that we can keep them up to date.

 

Do you want a form to exercise your rights?

- We have forms for the exercise of your rights, ask us for them by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.

- These forms must be signed electronically or be accompanied by a photocopy of your ID card.

- If someone is representing you, you must attach a copy of their DNI, or have them sign it electronically.

- The forms can be submitted in person, sent by letter or by mail to the address of the Data Controller at the beginning of this text.

Do we use cookies?

If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link at the top of our website.

How long will we keep your personal data?

- Personal data will be kept for as long as you remain connected with us.

- Once you disengage, the personal data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal actions.

- The data processed will be kept until the aforementioned legal periods expire, if there is a legal obligation to keep them, or, if there is no such legal period, until the interested party requests their deletion or revokes the consent granted.

- We will keep all information and communications relating to your purchase or the provision of our service, for the duration of the guarantees of the products or services, in order to attend to possible claims.

 

 

Privacy Policy Hotel Arena Beach

GESTION MEDEROS, S.L., con C.I.F. B-35744465, informs you that in accordance with Articles 5, 12 and 13 of the European General Data Protection Regulation 679/2016, of 27 April (RGPD), and Articles 5, 6, and 11 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), with respect to the treatment and the duty of confidentiality, that the personal data that you have provided us with, will be treated by GESTION MEDEROS, S.L., as the party responsible for the treatment, for the purposes of the commercial-invoicing relationship/ for the purpose of fulfilling the commitments between the parties, management related to the pre-contracting/contracting, maintenance of the pre-contracting/contractual relationship and internal company-client management. The data provided will be kept for as long as the commercial relationship remains in force or for the years necessary to comply with legal obligations. Personal data will not be transferred to third parties except in cases where there is a legal obligation.

By reading and validating this document, you expressly consent and authorise GESTION MEDEROS, S.L. to collect and store your personal data for the aforementioned purpose.

The data subject shall have the right to withdraw his/her consent at any time. The withdrawal of consent shall not affect the lawfulness of the processing based on the consent prior to its withdrawal (Article 7(3) of the GDPR).

In the event of any change/modification of your personal data, please inform us in writing, in order to keep your personal data up to date.

GESTION MEDEROS, S.L., guarantees the good use of the information, and especially the personal data contained in our files, as well as the full compliance with the obligations regarding the protection of personal data.

GESTION MEDEROS, S.L., will apply appropriate technical and organisational measures to ensure a level of security appropriate to the risk, which may include, in accordance with the provisions of Article 32 European General Data Protection Regulation 679/2016, of 27 April (RGPD) among others:

pseudonymisation and encryption of personal data;

the ability to ensure the continued confidentiality, integrity, availability and resilience of processing systems and services;

the ability to restore availability and access to personal data quickly in the event of a physical or technical incident;

a process of regular verification, evaluation and assessment of the effectiveness of technical and organisational measures to ensure the security of processing.

 

The controller shall take measures to ensure that any person acting under the authority of the controller who has access to personal data may process such data only on instructions from the controller, unless obliged to do so by Union or Member State Law.

GESTION MEDEROS, S.L., undertakes not to process personal data for purposes other than those agreed, and not to transfer or communicate them to third parties unless legally obliged to do so.

GESTION MEDEROS, S.L., is obliged to comply with professional secrecy and confidentiality regarding the personal data being processed, and must maintain professional secrecy and confidentiality during the term of the contracted service, and after the expiry of the same. Likewise, it undertakes to inform its employees and ensure that they comply with the legal obligations established by law, and in particular, the duty of secrecy, confidentiality and compliance with the security measures for computerised/non-computerised files containing personal data.

GESTION MEDEROS, S.L., is authorised to keep the personal data, duly blocked, as long as responsibilities may arise from its relationship with the Data Controller/Client or when there is a legal obligation to keep said data required of the Data Processor.

GESTION MEDEROS, S.L., guarantees, in accordance with the current Community and national regulations on personal data protection, the protection of personal data and the exercise by its holders of the rights recognised in articles 15 to 21 of the European General Data Protection Regulation 679/2016, of 27 April (RGPD), and articles 13 to 18 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDDD).

 

Data will not be transferred to third parties, unless legally obliged to do so. The rights you have are the right to lodge a complaint with a supervisory authority, the right of access, rectification, cancellation, limitation or opposition to their processing (ARCO RIGHTS), transparency of information, deletion (right to be forgotten), portability of your personal data, upon accreditation of their identity, by means of a request sent by post/email to the postal/email address of the company, with address at Avenida Nuestra Señora Del Carmen, number 62, Centro Comercial Plaza, office number 5, post code 35660, Corralejo, Fuerteventura- Las Palmas.

BOUT US

Arena Hoteles is a hotel group specialising in the tourist sector. Our main objective is to offer tourists our best services so they can enjoy their holidays. Our hotels and flats are designed so that our clients are 100% satisfied.

 

Address

Hotel Arena Suite Fuerteventura

Calle El Moro, 2, 35660 Corralejo, La Oliva, Las Palmas, Canary Islands, Spain

Tlfn: +34 928 53 60 34 Fax: +34 928 53 60 35

Info: recepcionsuite@arenahotelesfuerteventura.com

Booking: reservassuite@arenahotelesfuerteventura.com

Hotel Arena Beach Fuerteventura

Calle La Gomera, 5, 35660 Corralejo, La Oliva, Las Palmas, Spain

Tlfn: +34 828 28 03 04 Fax: +34 928 53 60 35

Info: recepcionbeach@arenahotelesfuerteventura.com

Booking: reservasbeach@arenahotelesfuerteventura.com

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